EPISODE · Aug 13, 2015 · 48 MIN
Ep. 49: Creating a market of trust and delight at eBay
from Customer Confidential: Untold Stories of Earned Growth
Joshua Rossman, who leads loyalty efforts at eBay, discusses the early challenges the company faced as it adopted the Net Promoter System (2:30), the importance of building trust (13:20) and what it takes to become customer-centric (38:45).
NOW PLAYING
Ep. 49: Creating a market of trust and delight at eBay
0:00
48:32
1×
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.
Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 48 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on August 13, 2015.
What is this episode about?
Joshua Rossman, who leads loyalty efforts at eBay, discusses the early challenges the company faced as it adopted the Net Promoter System (2:30), the importance of building trust (13:20) and what it takes to become customer-centric (38:45).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
URL copied to clipboard!