Ep. 49 - Patient Interview - Alex: From Patient to Coworker

In this episode of Beyond the Arches, Dr. Daniel Noorthoek and Erica sit down with Alex, Dawn's daughter from last week's episode, and the first voice patients hear when they call Done In One. Alex works remotely from Indiana as a Patient Treatment Coordinator, and her path to that role is one of a kind: she was a patient first.Alex shares a decades-long dental history that started with root resorption from early braces, deepened when her family lost insurance, and accelerated when her teeth began breaking off at 17. At 18, she had root canals, posts, and crowns placed on every remaining tooth over the course of a year, only to watch them fail within months. Facing an implant quote far out of reach as a young waitress, she got dentures at 21, then took matters into her own hands by buying a Dremel, teaching herself on YouTube, and rebuilding her denture fit at home. During COVID, she started sharing her journey on TikTok and built a following inside the denture and implant community, which is how Done In One eventually found her.Alex and her mom, Dawn, had their full-arch surgeries on the same day roughly four years ago. Alex has had two implants fail and be replaced over the years, and she describes how smoothly each was handled, with no pain, no infection, and no drama. She also shares how a small bite adjustment along the way nearly eliminated her TMJ pain.The conversation also gets personal: her remote workday rhythm, her move from rural Pennsylvania to Indiana, popcorn ceilings she scraped off by hand, rock tumbling, her dogs Buster and Vincent, and a childhood pet possum named Mickey.At its core, this episode is about why Alex is often the perfect first call for a nervous lead. She has personally lived through many of the same fears and questions that new patients bring to her today. If you haven't heard Ep. 48 with her mom, Dawn, yet, give it a listen for the other half of this mother-daughter story.🎧 Listen now and go beyond the arches with us!💻 Visit the DIO website for more information: https://getdoneinone.com📩 Email questions or comments: [email protected]☎️ Speak to a Patient Care Coordinator: (561) 468-8812📲 FOLLOW US ON SOCIAL MEDIA AS WE BUILD OUR COMMUNITY! Facebook - https://www.facebook.com/BeyondTheArches TikTok - https://www.tiktok.com/@beyond.the.arches Instagram - https://www.instagram.com/beyond_the_arches_podcast YouTube - https://www.youtube.com/@BeyondTheArchesJoin our private, uncensored Facebook Group and talk with other current and future patients 24/7: https://www.facebook.com/share/g/12JXkZuHhkg/?mibextid=wwXIfrThank you for being part of the Done In One® experience!We’re excited to take you beyond the arches, one story at a time.