Ep 5 : Hiring

"Hire better people".That advice, in last-mile delivery, is readily offered as a cure-all to right an unsteady ship.  Aside from being a meaningless suggestion (Better how?  Where can I find them?), following this advice is as sensible as purchasing a car based on its paint job; that's not, ultimately, where the value lies.In this episode, Jim Royce unpacks the hiring myth that’s quietly undermining DSPs and last-mile operators everywhere. With two decades of operational leadership and battle-tested wisdom, Jim makes the case that good people are made, not found—and shows you exactly how to build systems that create accountability, not just hope for it.We cover:Why hiring "better" is a trapHow process trumps personality in the long runThe real economics of labor churn in last mileWhat makes your culture "sticky"—and what makes it evaporateA smarter way to assess, retain, and grow your teamIf you've ever been burned by a promising hire—or think your team could run better “if only you had the right people”—this one’s for you.Follow our podcast for deep-dive thinking and real-world frameworks that help you operate smarter, not just harder.