EPISODE · Mar 7, 2014 · 35 MIN
Ep. 5: NPS pilots at Herman Miller
from Customer Confidential: Untold Stories of Earned Growth
Pam Carpenter talks about the office-furniture maker's NPS pilots (2:06), lessons about e-mail surveys (5:05), how to write effective feedback requests (13:28) and how to turn feedback into action (29:22).
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Ep. 5: NPS pilots at Herman Miller
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 35 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on March 7, 2014.
What is this episode about?
Pam Carpenter talks about the office-furniture maker's NPS pilots (2:06), lessons about e-mail surveys (5:05), how to write effective feedback requests (13:28) and how to turn feedback into action (29:22).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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