EPISODE · Mar 7, 2014 · 35 MIN

Ep. 5: NPS pilots at Herman Miller

from Customer Confidential: Untold Stories of Earned Growth

Pam Carpenter talks about the office-furniture maker's NPS pilots (2:06), lessons about e-mail surveys (5:05), how to write effective feedback requests (13:28) and how to turn feedback into action (29:22).

Episode metadata supplied by the publisher feed · Published Mar 7, 2014

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Ep. 5: NPS pilots at Herman Miller

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