Ep 5 | Will Stevenson

Episode 5 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 5 | Will Stevenson" was published on February 6, 2024 and runs 50 minutes.

February 6, 2024 ·50m · Mastering CS: Candid Leader Insights

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Summary

In our new episode of the Mastering CS - Candid Leader Insights podcast, host Irina Cismas, our Head of Marketing at Custify, sat down with Will Stevenson, Founder and COO at Onboard.io. Will shared more about his journey in the SaaS and B2B space. What You'll Learn: What to prioritize when you are starting out at a new company as a CSM The importance of both focus and multitasking in CS How Customer success looks in different industries How to choose the right tools for your CS tech stack How to build a CS team with essential skills How to face challenges as a new CSM ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠Custify Website⁠ ⁠LinkedIn⁠ ⁠Twitter⁠ Facebook Contact Us⁠

Episode Description

In our new episode of the Mastering CS - Candid Leader Insights podcast, host Irina Cismas, our Head of Marketing at Custify, sat down with Will Stevenson, Founder and COO at Onboard.io. Will shared more about his journey in the SaaS and B2B space.

What You'll Learn:

What to prioritize when you are starting out at a new company as a CSM
The importance of both focus and multitasking in CS
How Customer success looks in different industries
How to choose the right tools for your CS tech stack
How to build a CS team with essential skills
How to face challenges as a new CSM

----

With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: