Ep. 51 - RCM Leadership in FQHCs with Kara Onorato and Jason Lafayette

Vanessa Moldovan hosts a first-time dual interview on revenue cycle leadership in federally qualified health centers (FQHCs) with Kara Onorato, CFO, and Jason Lafayette, Director of Revenue Cycle at MCR Health. They discuss MCR's scope (over 27 sites, three mobile units, extensive specialties, clinical trials, and 14 in-house pharmacies) and the FQHC mission to provide care regardless of ability to pay. They highlight trust, transparency, and data-driven partnership, and close with practical takeaways: stay vigilant, analyze denials and yields, educate teams, and lead adaptively. 00:00 Welcome 01:31 Meet the Guests 03:07 Kara CFO Journey 05:34 Jason Revenue Cycle Path 10:25 What Is MCR Health 11:54 Understanding FQHC Patients 15:52 Finding Community Health Centers 17:09 CFO Challenges in FQHCs 19:29 FQHC Revenue Cycle Differences 22:39 Preventing Revenue Leakage 25:32 CFO and Rev Cycle Partnership 30:11 CFO Role Shift Storytelling 32:48 Practical Takeaways and Wrap 36:22 Episode Closing