EPISODE · Sep 17, 2015 · 29 MIN
Ep. 52: Former Telstra CEO David Thodey's Net Promoter journey - Part 1
from Customer Confidential: Untold Stories of Earned Growth
In the first of a two-part interview, former Telstra CEO David Thodey discusses his decision to put customers first at the Australian telco (2:50), the difference between satisfaction and advocacy (10:50), and his approach to balancing investor expectations (25:50).
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Ep. 52: Former Telstra CEO David Thodey's Net Promoter journey - Part 1
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 29 minutes long.
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This episode was published on September 17, 2015.
What is this episode about?
In the first of a two-part interview, former Telstra CEO David Thodey discusses his decision to put customers first at the Australian telco (2:50), the difference between satisfaction and advocacy (10:50), and his approach to balancing investor...
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