Ep. 52: Former Telstra CEO David Thodey's Net Promoter journey - Part 1

from Customer Confidential: Untold Stories of Earned Growth

In the first of a two-part interview, former Telstra CEO David Thodey discusses his decision to put customers first at the Australian telco (2:50), the difference between satisfaction and advocacy (10:50), and his approach to balancing investor expectations (25:50).

Episode metadata supplied by the publisher feed · Published Sep 17, 2015

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Ep. 52: Former Telstra CEO David Thodey's Net Promoter journey - Part 1

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This episode was published on September 17, 2015.

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