Ep 52 | Pietro Restivo
Episode 52 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 52 | Pietro Restivo" was published on April 2, 2026 and runs 29 minutes.
April 2, 2026 ·29m · Mastering CS: Candid Leader Insights
Summary
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Pietro Restivo, Manager of Customer Success at Mia Platform — a company helping enterprises scale their digital platforms across APIs, microservices, and DevOps environments. Pietro shares how his background as a product owner shaped his transition into Customer Success, how he built a CS function from the ground up, and why outcome-oriented thinking connects both roles. This episode is especially relevant for anyone working in CS, leading a CS team, or considering a move from product.What You’ll Learn:☑️ How a product owner background translates into a stronger CS practice☑️ Why Mia Platform organizes CS teams by industry vertical☑️ What a structured Sales → CS handoff looks like in practice☑️ How to advocate for customers without overwhelming the product roadmap☑️ Why internal team education is one of the first processes to formalize☑️ What becomes more complex as a CS function scales in a technical organization----With Custify, you can:☑️ automate daily tasks through Playbooks☑️ build individual customer #HealthScores ☑️ create customer segments☑️ improve your customer communication strategy ☑️ streamline your onboarding process☑️ track customers’ journeys every step of the way☑️ get a 360 view of their progressWant to do great things with your customer success initiative? Keep in touch with us below:Custify WebsiteLinkedInTwitterFacebookContact Us
Episode Description
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Pietro Restivo, Manager of Customer Success at Mia Platform — a company helping enterprises scale their digital platforms across APIs, microservices, and DevOps environments. Pietro shares how his background as a product owner shaped his transition into Customer Success, how he built a CS function from the ground up, and why outcome-oriented thinking connects both roles. This episode is especially relevant for anyone working in CS, leading a CS team, or considering a move from product.
What You’ll Learn:
☑️ How a product owner background translates into a stronger CS practice
☑️ Why Mia Platform organizes CS teams by industry vertical
☑️ What a structured Sales → CS handoff looks like in practice
☑️ How to advocate for customers without overwhelming the product roadmap
☑️ Why internal team education is one of the first processes to formalize
☑️ What becomes more complex as a CS function scales in a technical organization
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
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