Ep. 54: NFMT 2019 Conference, FM Customer Service, and the ProFM Credential Program | Stormy Friday & Stan Mitchell

Stormy Friday is President of The Friday Group, an internationally recognized woman-owned facilities management consulting firm that generates customized solutions and strategies to current business issues and challenges. Stan Mitchell is CEO of Key Facilities Management International, the UK's longest-established Facilities Management business and a globally-recognized FM pioneer. Mike Petrusky asks Stormy and Stan about how FM professionals can keep pace with the fast-changing world of the built environment where technology is having such a significant impact. They agree that we must all commit to being lifelong learners and continuing education at events like the NFMT 2019 Conference is essential. Stan and Stormy both played a role on the commission that helped to develop the ProFM, a training and credentialing program built to celebrate the diversity and growing roles of facility management. With a focus on asset management, risk management, business management, and operations and maintenance, ProFM is designed to prepare FMs for the future workplace. Stormy and Stan have been long-time leaders in FM standardization, collaboration, and communication, and they believe that customer service is the key when creating an environment where people can thrive. Connect with Stormy on LinkedIn: https://www.linkedin.com/in/stormy-friday-93351b12/ Connect with Stan on LinkedIn: https://www.linkedin.com/in/stan-mitchell/ Learn more the ProFM Credential Program: https://www.profmi.org/ REGISTER for the Next iOFFICE Webinar - "HR & IT - YOUR NEW BEST FRIENDS: The Rise of a New Role for Facility Managers": https://www.iofficecorp.com/live-webinar-new-best-friends REGISTER for the IFMA MSP Chapter Meeting - "HR & IT - YOUR NEW BEST FRIENDS": http://msp-ifma.org/event/may-1-chapter-meeting/?instance_id=423 Share your thoughts with Mike via email: [email protected] Learn more about iOFFICE's workplace experience solutions: https://www.iOFFICECORP.com/