EPISODE · Oct 1, 2015 · 49 MIN
Ep. 54: Power to the customer at E.ON
from Customer Confidential: Untold Stories of Earned Growth
E.ON's Olivier Mourrieras, Rene Matthies and Guntram Wurzberg discuss how market shifts prompted the energy provider to change its approach to service (3:45), its use of internal NPS (17:00) and loyalty economics (34:20).
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Ep. 54: Power to the customer at E.ON
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 49 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on October 1, 2015.
What is this episode about?
E.ON's Olivier Mourrieras, Rene Matthies and Guntram Wurzberg discuss how market shifts prompted the energy provider to change its approach to service (3:45), its use of internal NPS (17:00) and loyalty economics (34:20).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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