EPISODE · Oct 1, 2015 · 49 MIN
Ep. 54: Power to the customer at E.ON
from Customer Confidential: Untold Stories of Earned Growth
E.ON's Olivier Mourrieras, Rene Matthies and Guntram Wurzberg discuss how market shifts prompted the energy provider to change its approach to service (3:45), its use of internal NPS (17:00) and loyalty economics (34:20).
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Ep. 54: Power to the customer at E.ON
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