Ep#54: Uncovering the Customer Success Landscape from Heap to Panther ft. Veronica Dasovich (VP of Customer Success, Panther)

Meet Veronica Dasovich, VP of Customer Success at Panther. From account management and CS at Heap to leading the Global Customer Organization at Panther, Veronica talks about her journey to Customer Success. Veronica and her team achieved over 100% expansion and net retention quota for 4 consecutive fiscal quarters during her time at Heap, where she led AMs across all tiers - Commerical, Enterprise, and Strategic. She shares valuable insights on how to build a successful CS organization, highlighting the importance of delivering lifetime value to customers. She also discusses the challenges she encountered during her journey, giving listeners a well-rounded view of the CS landscape.