Ep. 55 - Revenue Cycle Tech with Laura Miller

In this episode of For the Love of Revenue Cycle, host Vanessa Moldovan interviews Laura Miller, founder and CEO of TempDev, about how to bring technology into the revenue cycle responsibly. They discuss why organizations often underuse existing system functionality, how automation can reduce manual work and avoid hiring, and why denial reporting is essential for pinpointing fixable causes such as credentialing, prior authorizations, coding, or front-desk insurance selection. 00:00 Welcome and Episode Focus 02:10 Meet Laura Miller 04:12 Bridging Tech and Rev Cycle 06:36 Practice Management Assessment 12:23 Automation Over Hiring 15:17 Red Flags and Root Causes 19:18 Denials Reporting Explained 22:03 Fixable Problems Upstream 23:13 Patient Pay Made Easy 25:03 Online Payments For All Ages 26:15 Building The Business Case 27:46 KPI Dashboards And Benchmarks 30:18 ROI Beyond Revenue 34:04 Fix Denials One By One 35:20 Listen Before You Build 37:07 Solve The Business Need 39:16 AI Hype Reality Check 40:35 Episode Wrap And Takeaways