Ep. 55 | The New Rules of Contact Center Performance

What does it take to win in contact centers today?In this episode of The Juice Consumer Direct Podcast, Carson Poppenger and Jacob Thorpe sit down with Nima Hakimi, CEO of Convoso, for a conversation on performance marketing, contact-center operations, call deliverability, compliance, agent accountability, and the growing technical complexity of outbound performance.Nima shares perspective from two decades of building in the space, while Carson and Justin get into the realities operators are dealing with right now: spam tagging, scam tagging, carrier changes, short call duration issues, state-by-state regulation, contact-center performance, and how teams need to think differently about data, process, and accountability.There is also a strong discussion around the value of a contact, missed revenue from underperformance, and why better reporting, tighter process, and higher-intent data are becoming more important than ever. This episode makes it clear that success in today’s environment is not about brute force. It is about smarter systems, better execution, and fewer mistakes.Listen now and subscribe for more conversations on lead gen, conversion, sales performance, and revenue growth.