Ep#57: Customer Success Operations at RoadSync: A Platform to Simplify Financial Management of Logistics ft. Brian Nicholls (VP Customer Success and Revenue Operations, RoadSync)

In this episode, we speak with Brian Nicholls, VP of Customer Success & Revenue Operations at RoadSync. Brian touches on his motivation for working in customer-facing roles and how that has led him to his current position at RoadSync. He also shares valuable insights on how to hire the right people for the job and how to navigate the team around customer data to improve customer success outcomes. Tune in for an in-depth look at RoadSync's customer success operations and how CS teams can benefit in the long run!