Ep. 57: Restaurants discover the special sauce of Net Promoter feedback

from Customer Confidential: Untold Stories of Earned Growth

Innovative restaurant companies such as Patxi's Pizza and Tomatina are putting a range of technologies to work to collect Net Promoter feedback from customers. One tool in particular, Thanx, offers restaurants a prepackaged rewards system and an easy way to gauge diner sentiment through a mobile app. Learn more: The economics of loyalty Closing the loop The infrastructure behind a Net Promoter System Learn more about this episode

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This episode is 40 minutes long.

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This episode was published on October 29, 2015.

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