Ep. 58: At Safelite, training leaders to hit the gas on culture change

from Customer Confidential: Untold Stories of Earned Growth

In a previous episode of the Net Promoter System Podcast, we heard how Safelite applied the Net Promoter System and became a "people-powered" and "customer-driven" organization. It started with helping frontline workers change the game so they could build customer loyalty. In our latest discussion, CEO Tom Feeney and senior executives Natalie Crede and Renee Cacchillo explain why it's equally important to reset the priorities of leaders and their views of their own roles. Learn more: Leading a Net Promoter System company Energetic, enthusiastic and creative employees Learn more about this episode

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This episode is 29 minutes long.

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This episode was published on November 5, 2015.

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