EPISODE · Mar 18, 2014 · 56 MIN
Ep. 6: Smiling until customers smile back
from Customer Confidential: Untold Stories of Earned Growth
Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, discuss the difference between Net Promoter Score and Net Promoter System (11:22), accountability within the system (22:41) and the importance of authentic, human employees (30:34).
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Ep. 6: Smiling until customers smile back
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 56 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on March 18, 2014.
What is this episode about?
Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, discuss the difference between Net Promoter Score and Net Promoter System (11:22), accountability within the system (22:41) and the importance of authentic, human employees (30:34).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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