EPISODE · Mar 18, 2014 · 56 MIN
Ep. 6: Smiling until customers smile back
from Customer Confidential: Untold Stories of Earned Growth
Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, discuss the difference between Net Promoter Score and Net Promoter System (11:22), accountability within the system (22:41) and the importance of authentic, human employees (30:34).
Embed this episode
NOW PLAYING
Ep. 6: Smiling until customers smile back
0:00
56:50
1×
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.
Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 56 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on March 18, 2014.
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.
URL copied to clipboard!