Ep 6 | The Death of Customer Service

The episode where we discuss the sad state of customer service in America.  On any given day the hotel may lose your reservation, or the wait staff may never refill your water let alone show up to take your order.  What’s happening with the service industry? Is it all in our heads or is there something more insidious going on.  But first we discuss a familiar list of annoying words.  Are you sick of these words too?  And then we revisit the familiar old classic TV show Columbo.  And stay tuned to the end for our opinion on a newly minted weather term.    Recorded January 2023, released September 15, 2023Timestamps:(0:00-1:16) – Reflection and Intro(1:17-10:04) – More on banned and annoying words.(10:05—23:38) – A new reason to watch Columbo.(23:39-1:28:14) – How terrible is customer service?(1:29:15-1:49:50) – Erin’s customer service debacle.(1:49:51-1:57:20) – A brand new weather term, the Atmospheric River.  Columbo corrections: Gene Barry not George Barry and released on NBC not ABC.Links for further review:All Southwest Flights Were Temporarily Grounded Today—What Happened? - https://www.afar.com/magazine/all-southwest-airline-flights-grounded-today-what-happenedBanished Words - https://www.lssu.edu/traditions/banishedwords/Columbo - https://en.wikipedia.org/wiki/ColumboCustomer Experience Vs. Customer Service Vs. Customer Care - https://www.forbes.com/sites/blakemorgan/2018/03/05/customer-experience-vs-customer-service-vs-customer-care/?sh=794534f94167Customer Service Is In Decline – Here Is What Businesses Are Doing About It -https://www.cxtoday.com/contact-centre/customer-service-is-in-decline-here-is-what-businesses-are-doing-about-it/FAA Grounded Flights. Here’s What Happened And What Travelers Can Do –https://www.forbes.com/sites/geoffwhitmore/2023/01/11/faa-grounded-flights-heres-what-happened-and-what-travelers-can-do/?sh=2cee5dd5745dForrester’s US 2022 Customer Experience Index: Nearly 20% Of Brands See Drop In Customer Experience Quality - https://www.forrester.com/press-newsroom/forrester-us-2022-customer-experience-index/?utm_source=pocket_savesRaring to Go - https://grammarist.com/usage/raring-to/THE DECLINE IN CUSTOMER SERVICE: A SIGN OF THE TIMES? - https://exovations.com/blog/the-decline-in-customer-service-a-sign-of-the-times?What is an Atmospheric River? - https://www.cnn.com/2023/03/09/weather/what-is-an-atmospheric-river-xpn/index.html Get full access to I'll Think About It Podcast at www.illthinkaboutitpodcast.com/subscribe