Ep 6 | Tracie Zamiska

Episode 6 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 6 | Tracie Zamiska" was published on March 6, 2024 and runs 46 minutes.

March 6, 2024 ·46m · Mastering CS: Candid Leader Insights

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Summary

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, our Head of Marketing at Custify, welcomes Tracie Zamiska, a distinguished figure in the realm of Customer Success. With a wealth of experience as a Customer Success Manager, Tracie brings a unique perspective shaped by her journey from managing individual accounts to overseeing entire teams. What You’ll Learn: - What to keep an eye on when you are just starting out in a new team - How to use AI tools to be more effective - How to handle customer complaints - How to turn things around during an offboarding interview - Tips and tricks for better CS-sales collaboration - Top key metrics to measure in CS - Individual KPIs for Customer Success Professionals - CS predictions for 2024 ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠Custify Website⁠⁠ ⁠⁠LinkedIn⁠⁠ ⁠⁠Twitter⁠⁠ ⁠Facebook⁠ ⁠Contact Us⁠

Episode Description

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, our Head of Marketing at Custify, welcomes Tracie Zamiska, a distinguished figure in the realm of Customer Success. With a wealth of experience as a Customer Success Manager, Tracie brings a unique perspective shaped by her journey from managing individual accounts to overseeing entire teams. What You’ll Learn: - What to keep an eye on when you are just starting out in a new team - How to use AI tools to be more effective - How to handle customer complaints - How to turn things around during an offboarding interview - Tips and tricks for better CS-sales collaboration - Top key metrics to measure in CS - Individual KPIs for Customer Success Professionals - CS predictions for 2024

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With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: