Ep 6. Why Franchisee Consulting Burns Out Your Team

Reactive, consulting-style support might feel helpful in the moment — but it leaves home office teams drained and franchisees stuck. In this episode of The Field Coach Experts Podcast, Angela Coté talks with Matt Lavinder, founder of New Again Houses, about how he moved beyond the ticketing-system mindset and built a culture of coaching instead. Matt shares what wasn’t working in his early days, the bold decision to hire for coaching DNA instead of franchising experience, and why he measures success by profitable, happy franchisees — not just unit count. Tune in to hear how one franchisor disrupted the default support model and what steps others can take to start making the same shift.Connect with us: 🔗 Book a Call 🔗 LinkedIn 🔗 Facebook 🔗 Instagram 🔗 YouTube