Ep 60: The Human Side of a Contract

In this short, I go back to a moment in the early 90s, sitting across from a senior executive at Calvin Klein who asked me to cancel a fabric order we had already made. I couldn’t. He understood, the goods shipped, and the order was honored as agreed.  Years later, I faced similar situations. Orders were canceled, but there was still a sense of responsibility. In each case, the customer stepped up and paid for the cost of goods. It wasn’t ideal, but it was fair. And then, something shifted.The same request came again, but this time with a very different tone. What followed was not a negotiation, but a test of leverage, where the outcome carried consequences far beyond a single order.  The business itself didn’t change. The way people handled it did.This is not about one company. It’s about how commitments are treated, how risk moves through the supply chain, and what happens when the meaning of an order starts to erode.At a certain point, it becomes a simple question.What is a contract worth?Thank you to our sponsor Inside Denim.Please follow us on: Instagram, Facebook, and LinkedIn.