Ep. #61 Equipping Teams To Respond To Angry Patients

This month, Grace is coming to the team for a consult… what are the best ways to support our patients, our teams, and ourselves when emotions are running high? Icebreaker: What’s your favorite spring break memory? Main topic: How do we conceptualize patients’ anger? What’s the impact on individual providers? The team? How do we care for ourselves and each other? Are there ways an integrated care team is especially equipped to support patients or each other in this situation? Today's Hosts: Grace Pratt, Jen Thomas, Bridget Beachy, Neftali Serrano