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EP 65: The Customer Is NOT Always Right: Customer Service, Respect, and Crusty Grits episode artwork

EPISODE · Apr 30, 2026 · 23 MIN

EP 65: The Customer Is NOT Always Right: Customer Service, Respect, and Crusty Grits

from Talking Brown Sugar · host Angela and Rajah

Customer service used to feel personal. Now it feels like a transaction nobody wants to be part of. In this episode of Talking Brown Sugar, Rajah and her mom Angela break down what customer service used to look like genuine, warm, full of personality and why it's hitting so different now.They get into the real reasons behind the shift: AI threatening jobs, wages that haven't kept up with the cost of living, and customers who are just as stressed as the people serving them. Rajah asks the big question: is the customer always right? And they both land in the same place: absolutely not.Then Angela drops the story of the moment. A restaurant. A bowl of grits. A cook who doesn't eat his own food. And a lump that came out of the bowl whole. You're going to want to hear this one.This episode is for anyone who's ever been on either side of a bad service interaction and wanted to understand it instead of just being mad about it.Email us: [email protected]

What this episode covers

Customer service used to feel personal. Now it feels like a transaction nobody wants to be part of. In this episode of Talking Brown Sugar, Rajah and her mom Angela break down what customer service used to look like genuine, warm, full of personality and why it's hitting so different now.They get into the real reasons behind the shift: AI threatening jobs, wages that haven't kept up with the cost of living, and customers who are just as stressed as the people serving them. Rajah asks the big question: is the customer always right? And they both land in the same place: absolutely not.Then Angela drops the story of the moment. A restaurant. A bowl of grits. A cook who doesn't eat his own food. And a lump that came out of the bowl whole. You're going to want to hear this one.This episode is for anyone who's ever been on either side of a bad service interaction and wanted to understand it instead of just being mad about it.Email us: [email protected]

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EP 65: The Customer Is NOT Always Right: Customer Service, Respect, and Crusty Grits

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Frequently Asked Questions

How long is this episode of Talking Brown Sugar?

This episode is 23 minutes long.

When was this Talking Brown Sugar episode published?

This episode was published on April 30, 2026.

What is this episode about?

Customer service used to feel personal. Now it feels like a transaction nobody wants to be part of. In this episode of Talking Brown Sugar, Rajah and her mom Angela break down what customer service used to look like genuine, warm, full of...

Can I download this Talking Brown Sugar episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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