EP 67: Creating Rapid Improvement Processes with Sam Klinger

How do you take a large problem, like an intake process that takes too long, and reduce time from call to admission by 80% or more in 3 months? Now how do you create a system that facilitates that kind of improvement across every department every month? That's what Sam Klinger, Director of Continuous Improvement for Rogers Behavioral Health, walks us through in this episode. As you can guess, your head may spin at the complexity of what a rapid improvement process entails, but, by the end of the interview, we'll have it broken down for you in a way that makes it understandable and actionable.