Ep. 67: Michael DeStefano, Deputy Chief - Maslow's Hierarchy of Needs for Firefighters

Deputy Chief Michael DeStefano of Jupitor Fire Rescue Department dives into Maslow's Hierarchy of needs, specifically for firefighters. He talks about the inverted pyramid as leaders serving others, as well as the "How can I help you culture," striving to wow all customers, internal and external. Leaders should be thinking of Maslow’s hierarchy when developing policy, at the negotiation table and whenever you are leading!