Ep. 67: Shorts - From feedback to action episode artwork

EPISODE · Jan 22, 2016 · 2 MIN

Ep. 67: Shorts - From feedback to action

from Customer Confidential: Untold Stories of Earned Growth

Customer feedback is pointless if a company doesn't use it to improve the customer experience. To create loyalty, Net Promoter System companies use this input to address individual customers' concerns and inform systemic improvements, explains Rob Markey in this Net Promoter System Podcast short.

Episode metadata supplied by the publisher feed · Published Jan 22, 2016

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Ep. 67: Shorts - From feedback to action

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