EPISODE · Jan 22, 2016 · 2 MIN
Ep. 67: Shorts - From feedback to action
from Customer Confidential: Untold Stories of Earned Growth
Customer feedback is pointless if a company doesn't use it to improve the customer experience. To create loyalty, Net Promoter System companies use this input to address individual customers' concerns and inform systemic improvements, explains Rob Markey in this Net Promoter System Podcast short.
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Ep. 67: Shorts - From feedback to action
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This episode was published on January 22, 2016.
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