Ep 7 | Eleni Vorvis

Episode 7 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 7 | Eleni Vorvis" was published on March 6, 2024 and runs 51 minutes.

March 6, 2024 ·51m · Mastering CS: Candid Leader Insights

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Summary

Welcome to episode 7 of our podcast - Mastering CS - Candid Leader Insights. In this episode, Irina Cismas, Head of Marketing at Custify welcomes Eleni Vorvis, Customer Success Leader & Consultant. Eleni shared her journey in customer success, the challenges she overcame, and how she sees the future of this industry. What you’ll learn: - How to build your customer success strategy for 2024 - What are the top CS events you should attend - CS influencers and experts to keep an eye on - How to overcome the most common challenges when joining a new CS team - How to improve the collaboration between CS and Sales - How to choose the right tool for your team - CS trends and predictions for 2024 ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠Custify Website⁠⁠ ⁠⁠LinkedIn⁠⁠ ⁠⁠Twitter⁠⁠ ⁠Facebook⁠ ⁠Contact Us⁠

Episode Description

Welcome to episode 7 of our podcast - Mastering CS - Candid Leader Insights. In this episode, Irina Cismas, Head of Marketing at Custify welcomes Eleni Vorvis, Customer Success Leader & Consultant.

Eleni shared her journey in customer success, the challenges she overcame, and how she sees the future of this industry. What you’ll learn: - How to build your customer success strategy for 2024 - What are the top CS events you should attend - CS influencers and experts to keep an eye on - How to overcome the most common challenges when joining a new CS team - How to improve the collaboration between CS and Sales - How to choose the right tool for your team - CS trends and predictions for 2024

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With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: