Ep 7: From Screwfix to Trainline: Jo McClintock on growing brands with mail

Want to find out why highly personalised mail is more likely to create beautiful moments? VP of Brand & Marketing at Trainline, Jo McClintock, talks to Rory Sutherland about capturing the attention of elusive audiences with mail to change ingrained habits. Throughout the episode, Jo and Rory discuss:Jo’s time at Screwfix and how it scaled from a garden shed to an international brand through highly targeted direct mailThe benefits of printed catalogues to reach new audiences How Jo discovered the value of personalisation in marketing at Moonpig Why direct mail is an effective, efficient and sustainable marketing channel  Plus, Jo shares with Rory examples of the personalised mailings and perfect moments she’s created, that have captured hearts and helped build these brands along the way.  00:00 Intro  00:41 Welcome to Jo 01:09 Jo’s marketing journey with Screwfix  02:31 Jo and Rory discuss the power of printed catalogues  04:21 Jo’s beginnings with mail at Screwfix and mastering audience segmentation 08:11 Jo’s next career step – learning the value of personalisation at Moonpig  14:14 How direct mail can work to create sustainable habits 16:06 From Moonpig to Trainline – Jo discusses the potential to use door drops for season ticket holders 22:22 Outro   Jo McClintock is VP of Brand & Marketing at Trainline, leading record-breaking growth across UK and international markets. With 18+ years’ experience, she combines creative leadership with sharp commercial mindset. She focuses on building high-performing teams and award-winning campaigns like “I Came by Train” to drive acquisition, loyalty, and sustainable brand impact.  Follow Jo. LinkedIn - https://www.linkedin.com/in/jo-mcclintock-8741385/  Follow Rory.  LinkedIn - https://www.linkedin.com/in/rorysutherland/ X - https://x.com/rorysutherland  Watch the full episode here:  Website - https://www.marketreach.co.uk/mail-unleashed/jo-mcclintock-trainline  YouTube - https://youtu.be/F2LdFxlc8t8  Thinking of including mail in your media mix? Follow us on our socials for more great examples of why mail can have a lasting impact. ⬇️  LinkedIn - https://www.linkedin.com/company/marketreach-from-royal-mail/  X - https://x.com/MarketreachUK  Facebook - https://www.facebook.com/p/Marketreach-100057126832884/  TikTok - https://www.tiktok.com/@marketreachuk