Ep. 7: Loyalty and the problem with pasta on a plane

from Customer Confidential: Untold Stories of Earned Growth

In part two of Rob's discussion with Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, they talk about what happens in NPS Loyalty Forums and discuss the importance of senior leadership support for NPS initiatives (5:23), loyalty across a broad range of industries in Asia (8:23), the need to selectively tackle NPS opportunities (20:10) and a problem with pasta on a plane (28:30).

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This episode is 40 minutes long.

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This episode was published on April 3, 2014.

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