Ep 7 : Part 1/2 : Using technology in last-mile contracting

Welcome to Mastering the Last Mile. Search our content library : ⁠The Last Mile NYC⁠In this first episode of our two-part tech series, Jim Royce will strip away the buzzwords and break down what actually makes technology work in last-mile delivery—and what doesn’t.Because here’s the truth: tech is not the solution in and of itself. It’s simply a reflection of a set of processes . And if those processes are flawed, the software only accelerates or masks dysfunction.We’ll cover:The 4 core activities that define every last-mile operationHow to tell the difference between useful tech and shiny distractionsWhy personality (yes, yours) should drive tech decisionsAnd why chasing features without fixing process is a dead-endThis isn’t about tools—it’s about judgment. And smarter decision-making starts here.👉 Stay tuned for Part 2/2: Process Assessment—where I share the Tech Matrix to help you determine which parts of your business are truly ready for technology, and which need a stronger foundation first.