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Ep 7: The CEO of ING Netherlands describes his bank’s agile “big bang” episode artwork

EPISODE · Jun 29, 2018 · 17 MIN

Ep 7: The CEO of ING Netherlands describes his bank’s agile “big bang”

from HBS Managing the Future of Work · host Harvard Business School

As customers become more demanding, businesses must work fast to release new products and provide a high-quality customer experience. To keep up, ING took a radical approach one might expect from a Silicon Valley technology company, not a big bank. Bill speaks with the CEO of ING Netherlands, Vincent van den Boogert, about his company’s abrupt shift to operating as an agile organization. Is it, in his words: Brave, braver, or stupid?

What this episode covers

As customers become more demanding, businesses must work fast to release new products and provide a high-quality customer experience. To keep up, ING took a radical approach one might expect from a Silicon Valley technology company, not a big bank. Bill speaks with the CEO of ING Netherlands, Vincent van den Boogert, about his company’s abrupt shift to operating as an agile organization. Is it, in his words: Brave, braver, or stupid?

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Ep 7: The CEO of ING Netherlands describes his bank’s agile “big bang”

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Frequently Asked Questions

How long is this episode of HBS Managing the Future of Work?

This episode is 17 minutes long.

When was this HBS Managing the Future of Work episode published?

This episode was published on June 29, 2018.

What is this episode about?

As customers become more demanding, businesses must work fast to release new products and provide a high-quality customer experience. To keep up, ING took a radical approach one might expect from a Silicon Valley technology company, not a big bank....

Can I download this HBS Managing the Future of Work episode?

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