Ep 705: Duty of Care on Trial: What the Betfair Appeal Means for Operators and Players

In today’s episode of iGaming Daily, host and SBC Media Manager Charlie Horner is joined by SBC Editor-at-Large Ted Menmuir alongside a special guest, Tamsin Blow, Partner in the Litigation and Arbitration Group at CMS and a member of the International Masters of Gaming Law (IMGL), to break down the landmark Betfair Court of Appeal ruling and what it means for duty of care, player protection, and the future legal responsibilities of UK gambling operators.Tune in to today’s episode to find out:Why the UK Court of Appeal rejected the argument that operators owe a common-law duty of care to gambling customersHow negligence, breach of statutory duty, and breach of contract were assessed in the Gibson vs Betfair claimWhere the legal boundary now sits between LCCP regulatory obligations and civil liabilityWhether failures in safer gambling practices could ever lead to compensation claims in future casesWhat this ruling means for both operator compliance strategies and consumer responsibility going forwardHost: Charlie HornerGuests: Ted Menmuir & Tamsin BlowProducer: Anaya McDonaldEditor: Anaya McDonaldLearn how Optimove’s Positionless Marketing is changing how iGaming teams operate. Discover how operators are using Optimove’s Positionless Marketing Platform to launch personalized CRM campaigns, dynamically change casino lobbies and bet slips, and create engaging gamified experiences. Learn more at optimove.com.To see how this approach comes to life, Optimove Connect returns to London on March 11 and 12, 2026. It is the only user conference where marketers from around the world share real-world results of Positionless Marketing driving efficiency and ROI. Register at connect.optimove.com.Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service.