EPISODE · Mar 10, 2016 · 2 MIN
Ep. 71: Shorts - The Keys to Effective Learning
from Customer Confidential: Untold Stories of Earned Growth
Customer feedback has traditionally been used to evaluate performance, not necessarily improve it. The Net Promoter System, however, seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers. Rob Markey explains how in this Net Promoter System Podcast short.
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Ep. 71: Shorts - The Keys to Effective Learning
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 2 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on March 10, 2016.
What is this episode about?
Customer feedback has traditionally been used to evaluate performance, not necessarily improve it. The Net Promoter System, however, seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers....
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