Ep. 71: Shorts - The Keys to Effective Learning episode artwork

EPISODE · Mar 10, 2016 · 2 MIN

Ep. 71: Shorts - The Keys to Effective Learning

from Customer Confidential: Untold Stories of Earned Growth

Customer feedback has traditionally been used to evaluate performance, not necessarily improve it. The Net Promoter System, however, seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers. Rob Markey explains how in this Net Promoter System Podcast short.

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Ep. 71: Shorts - The Keys to Effective Learning

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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?

This episode is 2 minutes long.

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This episode was published on March 10, 2016.

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Customer feedback has traditionally been used to evaluate performance, not necessarily improve it. The Net Promoter System, however, seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers....

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