EPISODE · Mar 10, 2016 · 2 MIN
Ep. 71: Shorts - The Keys to Effective Learning
from Customer Confidential: Untold Stories of Earned Growth
Customer feedback has traditionally been used to evaluate performance, not necessarily improve it. The Net Promoter System, however, seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers. Rob Markey explains how in this Net Promoter System Podcast short.
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Ep. 71: Shorts - The Keys to Effective Learning
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This episode was published on March 10, 2016.
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