EPISODE · Mar 17, 2016 · 3 MIN
Ep. 72: Shorts - Developing a Root Cause Capability
from Customer Confidential: Untold Stories of Earned Growth
Customers can explain what's bothering them or what they like about a company. But they don't always know the full story behind their own feelings. Rob Markey discusses the importance of digging deeper into customer feedback in this Net Promoter System Podcast short.
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Ep. 72: Shorts - Developing a Root Cause Capability
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This episode was published on March 17, 2016.
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