EPISODE · Mar 17, 2016 · 3 MIN
Ep. 72: Shorts - Developing a Root Cause Capability
from Customer Confidential: Untold Stories of Earned Growth
Customers can explain what's bothering them or what they like about a company. But they don't always know the full story behind their own feelings. Rob Markey discusses the importance of digging deeper into customer feedback in this Net Promoter System Podcast short.
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Ep. 72: Shorts - Developing a Root Cause Capability
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 3 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on March 17, 2016.
What is this episode about?
Customers can explain what's bothering them or what they like about a company. But they don't always know the full story behind their own feelings. Rob Markey discusses the importance of digging deeper into customer feedback in this Net Promoter...
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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