EP 74: Talking Revenue With A Ninja ft. Andy Cleveland

The post-COVID state of collections may surprise you - it's better than I thought. Andy Cleveland is my guest and is known as the Dental Practice Ninja (hi-ya!). We chatted about collections protocols, small claims court and when to write off balances. Have you ever wondered if you should forgive a balance when a patient dies? What about if you run into a collections patient outside of the office? I always love talking about money and so does he. I hope this episode is helpful!  Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes "1 in 3 Americans is in collections at any time."  "The best way to fix your collections problem is to fix your insurance system problem." "People beat themselves up trying to get to 98% collections, but sometimes it isn't possible. Some people just are not going to pay."  "They made more on unemployment than they did at her practice, why would they work?" "You don't have to treat everyone to 100% health if it is going to bankrupt you - it doesn't make sense."  "Why are we always talking about insurance when that is only half of the market?" "Expect the best, but plan for the worst."  ------- Don't forget to check out my other podcast Chew on This - A Dental Podcast!  Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy!  Click here for the Prepare Protect Prosper eBook Links  Andy's Info 864-517-2233 Website: Andy Cleveland's Dental Practice Ninja Website Facebook: https://www.facebook.com/AccountsReceivableNinja LinkedIn: Andy Grover Cleveland - Patient Accounts Receivable Specialist - Business Consultant  **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)