Ep 75: Digital Service Teams at City Hall

As various public and private services adapt to evolved consumer expectations, local governments around the country are themselves adapting with in-house "digital service teams" to deliver in a modern, convenient way. In fact, these teams are becoming ubiquitous. But let's back up. What is a digital service team in the context of local government? What do they do? How are they assembled? And are they feasible for towns of all sizes? Joshua Pine of the National League of Cities joins us to discuss digital service teams, which some observers say aren't just a trend, but are here to stay. Related reading: https://www.nlc.org/article/2022/09/14/the-growth-best-practices-of-municipal-digital-service-teams/