Ep#75 Mastering customer loyalty for long-term success

from Counterpoint Podcast · host Vector Consulting Group

In this chapter, Dr. R.C. Bhargava, talks to Satyashri Mohanty, about how Maruti focused on improving the customer’s car buying experience (pre and post purchase) to build long term customer loyalty. Previous episodes: Episode 1: https://bit.ly/VCG_Podcast_Ep65 Episode 2: https://bit.ly/VCG_Podcast_Ep68 Episode 3: https://bit.ly/VCG_Podcast_Ep73

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Ep#75 Mastering customer loyalty for long-term success

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