Ep#75 Mastering customer loyalty for long-term success

What this episode covers

In this chapter, Dr. R.C. Bhargava, talks to Satyashri Mohanty, about how Maruti focused on improving the customer’s car buying experience (pre and post purchase) to build long term customer loyalty.Previous episodes: Episode 1: https://bit.ly/VCG_Podcast_Ep65Episode 2: https://bit.ly/VCG_Podcast_Ep68Episode 3: https://bit.ly/VCG_Podcast_Ep73

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How long is this episode of Counterpoint Podcast?

This episode is 8 minutes long.

When was this Counterpoint Podcast episode published?

This episode was published on December 10, 2025.

What is this episode about?

In this chapter, Dr. R.C. Bhargava, talks to Satyashri Mohanty, about how Maruti focused on improving the customer’s car buying experience (pre and post purchase) to build long term customer loyalty.Previous episodes: Episode 1:...

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