Ep. 75 | Negotiate Like Your Life Depends On It with Chris Voss

The latest Academy episode is a special one — with former FBI Hostage Negotiator and author of "Never Split The Difference: Negotiating as if Your Life Depended on It", Chris Voss. Chris brings decades of experience in the realm of high stakes negotiation in the tensest of situations: kidnappings. But let's face it: you and I are unlikely to be in those anytime soon — yet every single day we deal with our own high stakes situations where negotiating, influence and communication are absolutely crucial. Whether it's dealing with a customer service rep, a relationship conflict or buying a new car — effective negotiation can change your life. In this episode, we dig deep on the simple, practical and highly effective techniques you can start using today as well as: Negotiation is about working with people, not against The power of working on communication and language Chris's journey from SWAT team to FBI hostage negotiator Learning negotiation from years on a suicide hotline Why the fear of loss drives most human behavior How to defuse tension to get what both people want Why business conflicts are more intense than terrorism What time does to confrontation and conflict The power of emotional intelligence in life and business Why it's not what you say, but your delivery The power of 'mirroring' for connection and influence Why we must understand that everyone wants to be heard How to negotiate in sales, business, and relationships The big mistakes you can't afford to make ...and so much more — plus a real life roleplay with yours truly. LIKED WHAT YOU HEARD? We'd love a review of the Academy, and you'll be entered to win a free copy of UnResolution. Here's how: 1. Open up the podcast app in your iTunes or iOs. 2. Search 'Resist Average Academy.' 3. Subscribe, then click 'Write A Review.' 4. Tell us why you love our content, and you're done! 5. Your review will post within 24-48 hours. TIRED OF DOING IT ALL AS AN ENTREPRENEUR? The all-new FreshBooks is the #1 cloud accounting solution specially designed for small business owners. Join 10 million people using FreshBooks and spend less time on accounting and more time doing the work you love. Academy Listeners have a 30-day unrestricted free trial if you're ready to simplify your game — go here.