Ep 75: The $10K Client That Got Away: What We Learned in 14 Days

Summary:Sean Lang shares the painful story of signing a $10K/month retainer client and losing them within two weeks. The experience revealed deep flaws in the agency’s pre-sales, handoff, and onboarding processes. Sean walks through where things went wrong and how agencies can build better systems that protect both revenue and relationships.Takeaways:Never trade speed for clarity.Qualification prevents misaligned client relationships.A strong handoff between sales and delivery is non-negotiable.Proper onboarding builds trust and partnership.Slow down to scale sustainably. 👉 Get new episodes right to your inbox - click here 👈