EP 756 When someone can't keep their word

Broken  promises, even small ones, cause problems. Things don’t get done,  relationships break down, and trust erodes. And if you’re on the  receiving end, you have a choice: Say nothing and let it slide, or call  it out, hope it goes well, but risk an argument nobody wants. Either  way, it’s stressful. But  it doesn’t have to be stressful when you learn to ask for what you  want, elicit clear commitments, and hold people to account based on  their word.