Ep: 8 Kenneth Bator: B+C+S is Just B.S. Without the C

About Kenneth Bator: Ken is the founder of Bator Training and Consulting Inc. or BTC. He has 20+ years of experience helping organizations reach new levels of effectiveness by aligning their brand, their culture, and their strategy. He's the author of The Formula for Business Success = B+C+S and also The Pocket Guide To Strategic Planning the 90 Day Quick Fix for the Business Owner or Manager. Ken has hosted and produced four separate shows including Branding the Experience, Cool Culture Corner, The Credit Union Business News Podcast, and Beyond the Call. He is one of the first Category Directors of the recently launched Podcast Magazine. Ken is a well sought after speaker worldwide and recently made an appearance as an Icon of Influence at the New Media Summit.   In this episode, Jordan and Kenneth discuss: B+C+S, Brand, Culture, and Strategy Alignment  The Minneapolis Police Department culture Balancing hard and soft power Key Takeaways: The leader's personality drives your organizational culture Treat your employees the way you want them to treat your customers or clients Create service standards from the front lines up   "IQ and EQ are two different things." —  Kenneth Bator   Connect with Kenneth Bator: Twitter: @kbator   Facebook: Kenneth Bator  Website: Bator Training and Consulting.net   Book: The Formula for Business Success = B+C+S  The Pocket Guide To Strategic Planning the 90 Day Quick Fix for the Business Owner or Manager  Show: Cool Culture Corner Podcast YouTube: Kenneth Bator LinkedIn: Kenneth Bator Instagram: @kennethbator Founder: Police Officer's Credit Union Association    Connect with Jordan:   Get a free copy of Jordan's book at www.workplacewarrior.com   Website: www.workplacewarriorinc.com Twitter: https://twitter.com/jordangoldrich1 Facebook: https://www.facebook.com/jordan.goldrich Instagram: https://www.instagram.com/jordangoldrich/ LinkedIn: https://www.linkedin.com/in/jgoldrich/