Ep 8 | Michael Boyd

Episode 8 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 8 | Michael Boyd" was published on March 6, 2024 and runs 47 minutes.

March 6, 2024 ·47m · Mastering CS: Candid Leader Insights

0:00 / 0:00

Summary

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing discusses with Michael Boyd, VP of Customer Success at Vanta. Let’s discover the decade-long journey of Michael Boyd in customer success. From challenges to various playbooks and tactics, Michael shares his insights in this actionable discussion. What You'll Learn: - How customer success differs in a security-focused environment - How CS changed in the last decade - Challenges in CS - How to understand customer wants and needs - KPIs for the customer success department - The difference between a good CS and great one - The impact of AI in customer success - Budgeting for CS - Predictions for 2024 in CS ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠Custify Website⁠⁠ ⁠⁠LinkedIn⁠⁠ ⁠⁠Twitter⁠⁠ ⁠Facebook⁠ ⁠Contact Us⁠

Episode Description

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing discusses with Michael Boyd, VP of Customer Success at Vanta.

Let’s discover the decade-long journey of Michael Boyd in customer success. From challenges to various playbooks and tactics, Michael shares his insights in this actionable discussion.

What You'll Learn: - How customer success differs in a security-focused environment - How CS changed in the last decade - Challenges in CS - How to understand customer wants and needs - KPIs for the customer success department - The difference between a good CS and great one - The impact of AI in customer success - Budgeting for CS - Predictions for 2024 in CS

----

With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: