EPISODE · Apr 18, 2014 · 50 MIN
Ep. 8: What is your customers' predominant personality?
from Customer Confidential: Untold Stories of Earned Growth
Mattersight CEO Kelly Conway talks with Rob Markey about algorithms that analyze customer calls in near-real time (5:52), implementing them in call centers (17:18), client success stories (34:17) and matching employees to your customers' predominant personality (38:48).
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Ep. 8: What is your customers' predominant personality?
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This episode was published on April 18, 2014.
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