EP 80: Micromanagers and Dental Witches with Dr. Gina Dorfman

Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a micromanager and not even know it? I was one - I'll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you'll be surprised at how easy it is to turn a patient away.  Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes:  "Done is better than perfect." "If you need to micromanage a person, you have the wrong person."  "Aptitude is great - we can teach that but attitude, that is essential."  "You can have the best people in the world, but you need systems." "30% of your marketing dollars are being wasted on people who cannot schedule during the day." "It's not about you, it is about the office."  "If I can't do it online, a lot of times it isn't getting done."  "They brought themselves to the party, I just need to open the door and let them in." "I have never seen a front office where everything is done."   Links from Episode:   Dr. Dorfman's Website  Yapi's site Insurance and Getting to Yes with Teresa Duncan Mike Michalowicz - Small Business Author Dr. Dorfman interviews Mike Michalowicz Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins Procrastinate on Purpose: 5 Permissions to Multiply Your Time by Rory Vaden Take the Stairs: 7 Steps to Achieving True Success by Rory Vaden Don't forget to check out my other podcast Chew on This - A Dental Podcast!  Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 o