Ep#81: Transforming Fintech in Africa with Stitch.money ft. Dewald Muller (Head of Customer Success, Stitch)

Today on the show, we have Dewald Muller, Head of Customer Success at Stitch, Africa's first one-click payments API, enabling secure Instant EFT payments and easy access to customer financial data. In this episode, Dewald talked about how Stitch.money is transforming the future of Fintech across Africa. He also gave insights into their culture and how they approach problems around scaling and expansion. The conversation then moved towards the CS operations at Stitch, their onboarding challenges, and how they streamline the customer journey by using various reactive and proactive measures. He further discussed how important it is to give autonomy to the people in order to foster creativity and individual brilliance within an organization. Overall, it was a great conversation with lots of insights into the world of Fintech!