EPISODE · Jun 23, 2016 · 33 MIN
Ep. 82: When Customers Speak Their Minds
from Customer Confidential: Untold Stories of Earned Growth
A number rarely tells the whole story. That's why leading Net Promoter companies ask customers to discuss their experiences in their own words. Bain Fellow Fred Reichheld returns to the podcast to talk about the shortcomings of multiple-choice surveys, the power of verbatim feedback and some common customer service myths.
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Ep. 82: When Customers Speak Their Minds
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This episode was published on June 23, 2016.
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