EP 85: How High-Performing MRO Teams Are Built with Brandon Allen

What looks like speed is usually preparation. In the MRO world, the outcomes customers rely on (turn time, quality, communication, reliability) are built long before the part arrives. They come from training, standards, repeatable execution, and the behind-the-scenes discipline most people never see. Host Patrick Kraus (COO & Managing Director, Jet Midwest) sits down with Brandon Allen, Director of MRO Services and Accountable Manager, for a Meet the Experts conversation on what it takes to build a shop that can deliver under unpredictable constraints, especially when parts are hard to source, and timelines keep tightening. Brandon shares how teams are developed, how new repair capability gets built, and why doing it right is the only way speed becomes sustainable. In this conversation, we cover: + Brandon’s role in MRO services + How high-performing teams are built: hiring, training, and shop culture + The behind-the-scenes work people don’t see (inspection, documentation, coordination, shipping) + How new repair and inspection capability gets built (and scaled) + Parts availability pressure and how repair and internal inventory keep the work moving + Continuous improvement in action + What Brandon is most excited to tackle next, and why it matters for customers. Please like, subscribe, and follow for more. Get ready for new episodes of our podcast every other Friday.  Learn more about our sponsor, Jet Midwest, at jetmidwest.com. Jet Midwest is a global, multifaceted aircraft service provider. Since 1997, it has specialized in providing exceptional value to the commercial aviation industry through complete nose-to-tail product support solutions for passenger and cargo aircraft.