Ep 85: How to apologise

In some of my work with clients recently, I've recognise that the art and science of apology has been an area where many people are falling over. You're a human. You're going to make mistakes. Things are going to land for people in a way that creates an impact you never intended at times. You'll offend, hurt, and get people offside. So, how do we best put things right? In this episode I step you through the five Languages of Apology (Dr Gary Chapman's model - the creator of the Five Love Languages). And, I offer some of my general observations about what makes an apology go well. This will have particular benefit for partner relationships, though there is also lots of content here that will be applicable to other settings too - with kids, friendships and co-workers. Enjoy!