Ep. 86 - VISA on The Service Gap In Payments: Why Great Tech Isn't Enough Anymore - Recorded LIVE from the Equals stand @ Money 20/20 Europe

Recorded live from the Equals stand at Money20/20 Amsterdam, Grant Evans is joined by Harry Maurice, Director at Visa Consulting & Analytics, to unpack new industry research into embedded finance and what businesses really need from their financial services partners.Harry shares why embedded finance has moved from innovation project to boardroom priority, and why many providers are still overlooking one of the biggest differentiators in the market — service. The discussion explores how onboarding, implementation, customer support, and long-term account management are becoming just as important as product functionality when businesses evaluate embedded finance providers.They also discuss the balance between all-in-one platforms and best-of-breed solutions, where businesses are experiencing the biggest pain points today, and why great technology alone is no longer enough to drive long-term success. Plus, Harry steps up for The Payments Shed’s legendary Shelf of Shame to nominate one thing in payments he'd happily banish forever.***The Payments Shed Podcast is headline sponsored by Damisa.Damisa is a regulated cross-border payments and treasury infrastructure provider. Using a blend of traditional banking rails and stablecoin technology, Damisa helps businesses move money faster, cheaper, and more transparently across global markets. Its platform supports collections, settlements, disbursements, and liquidity management, while maintaining a strong compliance-first approach. Damisa is building the next generation of global payment infrastructure.Learn more at: ⁠https://www.damisa.xyz/⁠***The Payments Shed Podcast is supported by PCN.PCN is a boutique recruitment agency rooted in Amsterdam, driven by a singular mission: connecting top talent with industry leaders. PCN specialises in five core pillars — Fintech, Cybersecurity, SaaS, E-Commerce, and Salesforce — backed by a global network across borders.Learn more at: ⁠https://teampcn.com/⁠***Disclaimer: Any views or opinions referenced in this podcast episode are our own, or those of our respective guests, and they do not represent any views, opinions, or statements from our respective employers, or those of our guests. Additionally, any views expressed here are not intended as investment, legal, tax, or financial advice.