Ep.87 Juan Pablo Soler | What Your Guests Secretly Want (But Won’t Ask For)

In this episode, we’re joined by Juan Pablo Soler, founder of the guest experience platform ViCo, who shares his deep insights from growing up in the hotel industry and creating innovative solutions for hoteliers. Together, we explore how to craft experiences that guests truly desire but might never ask for directly.Key takeaways from this episode include:The essential elements that make up a great guest experience, from personalization to seamless communication.How the pandemic has transformed guest expectations and behaviors, and what hoteliers need to do to keep up.Common mistakes hoteliers make that can seriously damage a hotel’s reputation, and how to avoid them.Juan Pablo brings practical advice and real-world examples to help you enhance your guest experience and prevent costly errors that could harm your business.Don’t miss this insightful conversation—take the first step towards transforming your guest experience today!Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.